Customer Service and poor Customers.Better to Be philosophical

Less said the better about the Governance and Justice being meted out to the ultimate Customers from Service organisations particularly banks and Financial Institutions . Technology has become a cover to evade very customers with whose support the very entity survives and being in business. KYC has been done based on documents and KEEP YOUR CUSTOMERS AWAY has been practised and KILL YOUR CUSTOMERS eventually has been going on unquestioned from any corner. Technology being the most efficient and supportive way of easing the work has unfortunately become very handy to keep customers silenced and make them suffer desperately. Nothing can be done is the fait accompli. What a miserable and pitiable Change in the human attitude behind the wonderful technology is what the people / Customers wonder and suffer helplessly . God Save the people and the totally indifferent service providers.

Service depends on Contacts , Influence and good individual employees having some good brought up background, conscience, empathy and human consideration. These numbers dwindle day by day. Unfortunately these qualities are becoming liabilities and head aches. Better for Customers  to put up with what  are destined to get. Be philosophical and accept what comes in our stride.  Make Life Less Miserable by avoiding Service Providers to the extent possible. Create ones own peaceful  Destiny by being creative and innovative and  by all means  minimising dependence on service providers as far as possible.  

Dr T V G Krishnan

( A part of this comment appeared in Business Standard dated 15th SEPT 2021 against the article Good Governance despite differences). 

 

IT PORTAL, INCOME TAX COLLECTION AND TAX PAYERS.

 The Glitches in the IT PORTAL are only  due to the complications and problems in the taxation policy basically suspecting all tax payers for evasion of taxes. No doubt tax evasion is huge but harassing the tax payers as such will not fetch any result . The tax augmentation can only be  through to target the tax at source and be after the tax collectors.  The dividend tax , the capital gains tax , the exemptions , and two methods of taxes with exemption and without exemptions all create complications and blaming the INFOSYS for complicated tax policies is of no use. The need to augment revenue to the Government is genuine but the approach should be simple, supportive of the measures and as easy as possible to collect. It is time to have an Introspection and debate and discussions on the subject involving tax veterans ,Chartered acountants, bureaucrats having noble intentions and thoughts,  IT wizards,and representatives of tax payers . AS far as possible, tax at source is the best option and filing of returns for non salary earners above a cut off point can be a workable mechanism. Machines alone cannot do the magic to satisfy the Government's needs.

Tax collections can improve only through enhanced GDP,  EFFICIENT AND CORRUPTION FREE ADMINISTRATION, SIMPLIFIED TAXES,  SYSTEMS AND PROCEDURES,   ENLIGHTENED AND VERY RESPONSIBLE, TAX COMPLIANT CITIZENS AND HIGHLY COMMITTED BUREAUCRATS, CORPORATES AND ABOVE ALL ENCOURAGING  POLITICAL, SOCIAL  AND ECONOMIC ENVIRONMENT SUPPLEMENTED BY HASSLE FREE TECHNOLOGY AND  ADHERENCE TO HIGHEST STANRDS OF ETHICS.THE TASK IS ENORMOUS BUT DEFINITELY ACHIEVABLE . IF THERE IS A WILL, THERE IS A WAY.       

TVG KRISHNAN.