The author has beautifully presented the problems of Indian Customers grievances despite the safeguards available under consumer proptection Act 1986. The inadequacies of Consumer Forum have also been well covered. The ultimate result is that consumers suffer and multinational companies get away with deleivery of substandard items.In my own case, I had to replace the clutch plateof my new car at my own cost within a few months and the Company had the audacity to argue the case before the District Consumer Forum stating that the Road conditions and drivers' skill are responsible for defective functioning of the clutch. Though the District Consumer Forum gave a verdict in my favour, the Company has filed an appeal in State Consumer forum after inordinate delay and put forward the same argument that Indian Roads are in bad condition and driver has no skill to drive.Due to frequent change of Gear,the cluth goes defective and the company is not responsible. Cos thrive in India at the cost of consumers.
from: Dr.T.V.Gopalakrishnan
Posted on: Aug 22, 2011 at 22:27 IST
(This appeared in The Hindu-Businessline)
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