Bharati Airtel and Ground level service.

Bharati Airtel has to improve and strengthen its ground level services to customers to project a better image. The staff at ground level and call centers waste. time, money energy and customers have to run from pillar to post to get something done. The efficiency and economic management and over all Governance are found missing affecting the image, revenue earning capacity of the Company. It may sound a bit absurd but base level service is the foundation and the stepping stone to move forward to by any company. Improvement in service will also help Customers to save their time money,energy and irritation.

Dr.T.V.Gopalakrishnan
( This comment appeared in TOI )