A well written peace coming out of experience as a former banker and as a customer now. Banking has changed a lot and unfortunately for the worst.It has come to streets in different forms without having any knowledge of its own customers despite having supposedly stringent Know Your Customer norms verification.Competition among banks has taken away the principles of good banking and the greed to make money at any cost has taken away the banker customer relationship losing in the process the good money and the soundness of banking. The data is so to say misused and not put into strengthen the business of banking through improved Customer relationship. Machines alone cannot achieve the results and the Techonlogy not supported with human touch can only ruin the business in the long run. This is what is being wiitnessed these days in banking and other areas.. The deposits are falling, NPAs are increasing, profit margins are getting eroded day by day and the presnce of regulation and supervision is vanishing fast under some external pressures, have been unfortunately the result of too much of data , too much of technology and too less of human touch every where.Hope this article will turn out to be an eye opener of the powers that be.
Dr T V Gopalakrishnan
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