Less said the better about the Governance and Justice being meted out to the ultimate Customers from Service organisations particularly banks and Financial Institutions . Technology has become a cover to evade very customers with whose support the very entity survives and being in business. KYC has been done based on documents and KEEP YOUR CUSTOMERS AWAY has been practised and KILL YOUR CUSTOMERS eventually has been going on unquestioned from any corner. Technology being the most efficient and supportive way of easing the work has unfortunately become very handy to keep customers silenced and make them suffer desperately. Nothing can be done is the fait accompli. What a miserable and pitiable Change in the human attitude behind the wonderful technology is what the people / Customers wonder and suffer helplessly . God Save the people and the totally indifferent service providers.
Service depends on Contacts , Influence and good individual employees having some good brought up background, conscience, empathy and human consideration. These numbers dwindle day by day. Unfortunately these qualities are becoming liabilities and head aches. Better for Customers to put up with what are destined to get. Be philosophical and accept what comes in our stride. Make Life Less Miserable by avoiding Service Providers to the extent possible. Create ones own peaceful Destiny by being creative and innovative and by all means minimising dependence on service providers as far as possible.
Dr T V G Krishnan
( A part of this comment appeared in Business Standard dated 15th SEPT 2021 against the article Good Governance despite differences).
3 comments:
Very well said. The modern technology has become very handy for this service providers to boot out the customers from their premises. In many bank branches particularly nationalized banksincluding SBI they neatly put a board saying " Server Down" and enjoy in indulging in serving their mobiles. There is no mentioning at what time the service will be restored. Even if you ask also they simply nod their do not know. It is really very sorry state of affairs particularly SBI.
Very sweeping and impressionistic remarks! There has been so much competition out there in the market, PSBs can ignore their customers at their own peril. The market will punish banks with poor customer service, eventually. Bank customers also should be prepared to pay increased prices for the service level. After all, you can buy the best of services from banks through a higher minimum average balance, by becoming wealth customers etc. Product differentiation is happening in the banks too. Let us not blame technology, for god's sake. Technology is a Saviour of modern banking.
Yes TVG sir
Unless technology is applied with a humane attitude, it could prove to be a disaster in stead of the boon it should be.
When Society is dealing with a spiralling inflation the government would do well to consult the public representatives cutting across party lines and proven financial masterminds along with RBI
TVG sir, please keep the discussion alive. Involve more than stalwarts.
Thanks and all the best
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