AI in customer Service also needs human interface.

 

AI in Customer Service also needs human interface. 

Very well written and the absence of human interface in the highly digitalised atmosphere , Customers and their real issues get not only ignored but they get harassed and are made to suffer physically , financially and mentally . My recent experience is that a clerical error crept in in entering the date has resulted in rejecting my entitled medical claims and I am made to run around to get the issue sorted out wasting time , energy and undergoing mental strain . The need for human intervention is paramount in dealing with customer oriented services without which there is no great future neither for the businesses nor for the customers . Customer is a king is a forgotten slogan and technology rules the roost and kills all human related sensitivities is the ground reality . The humane touch which is the foundation of any progress of any nation or business or anything that matters is unfortunately missing these days is very sad and pathetic .

( This comment appeared in Money Life dated 2nd May 2025 in response to the article AI in Customer Service Frustration with Glitchy automation and data capture )