Both travellers and flyers cannot be harassed and squeezed . They are the Lifeline for the Airlines and the emerging economy.

 Dear Sir,

Apropos your editorial DGCA, get a grip, clear the Air (ET  dated 8th Dec )Indigo cannot be allowed to go scot free and free itself from Air at its own will and pleasure .Trust of the flyers is its major capital.  DGCA also cannot take a lenient view of its regulated entities and their failure to adhere to the safety norms by enforcement of the standards envisaged for pilot rostering regulations. The timing chosen by Indigo  to harass the travelling public to disrupt the air services is most untimely and unjustifiable not only from Customers angle but also from the angle of keeping the nation's image as the fastest upcoming country having tourism as one of its most attractive economic activities with forex implications. This crisis is avoidable and should have been avoided at any cost. The GOI does its best to support the aviation industry and the standards of safety cannot be undermined by any airlines in the interests of consumers and safety of all crew members and others. The grievances if any should be sorted out amicably with the concerned authorities  and definitely without inconveniencing the travellers who have also values for their money, time, emotions and sentiments. The stance taken by the airline in not refunding the fare in full  to those who have been affected with this crisis is not fair and the affected customers should be taken care of by the Airlines without any room for complaints in the matter. Customer satisfaction is the ultimate success for any Customer oriented Industry.   

T.V.Gopalakrishnan

( Edited version of this letter was sent to ET  on the 8th. )