Customers cannot be taken for a ride by banks.

Such decisions should be circulated to all banks through the Reserve Bank of India so that banks do not indulge in such undesirable practices against the wishes of the depositors.Many customers have no time or patience to take up with their complaints with Consumer Forums is a fact and they suffer because of this. Consumer Forum does a good job and protects the customers but their decisions should be given wide publicity among the customers and public. There should be some arrangement to circulate such decisions of the consumer Forum through the Reserve Bank of India who is their regulator. Bank and its subsidiary should also be penalized by the RBI and IRDA for such malpractices pursued by banks and Insurance Companies.