Banks and KYC norms.

When husband and wife both senior citizens submit their proof of residence and passport copies with originals for verification, the State Bank that too in Mumbai insisted that there should be a proof to confirm that the couple are really husband and wife. He was not satisfied when indicated that the lady's passport carries her husband's details and both are personally before him. Is it kyc compliance or arrogance of the highest order and that too from a branch Head who is pretty senior and perhaps without any common sense or any sense to be a BM? An article on this has been published in Business Line in the month of April 2012. The  banks' authorities should act seriously when  such cases are reported and convince the bankers what is the rationale behind KYC norms. It has come to mean KEEP away Your Customers or kill Your Customers. or Know your Customers Contacts is the ground reality. 

Dr.T.V.Gopalakrishnan